The AcCare Process
AcCare is a marketplace that connects people and certified accountants for adhoc accounting tasks, so we try our best to make things fair for both Clients and Experts
Experts are independent practitioners with proven and recognized professional qualifications. AcCare undertakes reasonable, best-efforts due diligence prior to approving Experts on the platform.
Clients are businesses and companies that hold valid business registration certificates.
Safeguards for Fair Payments:
AcCare offers an escrow-style payment service (“Client Protection”) designed to facilitate secure transactions between clients and independent experts. Payments made through Client Protection are held securely until the client confirms acceptance of the completed service, after which the funds are released to the expert.
How AcCare’s Free Escrow Service Works: (Option 2)
- Secure payments: Payments are held safely in escrow until the agreed service is delivered and accepted
- Service Delivery & Review: Experts provide the service and deliver the agreedupon work to the client. Clients have 72 hours to review and raise any concerns.
- Payment release: Once the work is approved with no concerns raised, funds are released to the expert.
- Expert commitment: A temporary hold of 3.5% of the offer amount is placed on the expert’s card when submitting an offer. This is not a charge.
- Expert commitment: A temporary hold of 3.5% of the offer amount is placed on the expert’s card when submitting an offer. This is not a charge.
Expert Offer Hold Explained
- Accepted and acknowledged: If the client accepts an offer and the expert acknowledges it within 48 hours, the hold is released.
- Offer not accepted: If the client does not accept the offer, the hold is automatically released.
- Expert does not acknowledge: If the expert fails to acknowledge the offer within 48 hours, the hold will be applied as a penalty.
Commission: AcCare charges a non-refundable 8% commission on the expert’s final payment, automatically deducted from the escrow payout once the transaction is completed.
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